Effective Date: March 31, 2025
Thank you for visiting Untame Belize. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, untamebelize.com, and book tours or shuttles through our services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you book tours or shuttles through Untame Belize, we may collect the following personal information to facilitate your booking and enhance your experience:
- Personal Identification Information: First and last name
- Contact Information: Email address and phone number
- Travel Information: Number of persons traveling, age of persons traveling, pickup or arrival time
- Payment Information: Credit card information for secure payment processing
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Bookings: Information provided during the booking process is used to confirm and fulfill your tour or shuttle reservations.
- Customer Support: To contact you regarding your booking, respond to inquiries, or address any issues.
- Communication: To send booking confirmations, reminders, updates, or other relevant information regarding your trip.
- Marketing: To provide you with promotional offers, newsletters, and updates about new tours, services, or special offers, provided you have opted in to receive such communications.
- Improvement of Services: To enhance and improve our website and services based on feedback and usage data.
3. How We Share Your Information
We may share your personal information with third parties only in the following circumstances:
- Service Providers: We work with third-party service providers to process payments, send emails, and perform other functions on our behalf. These providers have access to the information necessary to perform their services but are prohibited from using it for other purposes.
- Legal Obligations: We may disclose information as required by law, such as in response to a court order, subpoena, or other legal processes.
- Business Transfers: If Untame Belize undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity as part of that transaction.
4. Payment Processing and Security
We take your privacy seriously and strive to protect your financial information. All credit card transactions are processed through secure payment gateways that comply with industry-standard security protocols. We do not store your full credit card information on our servers after your transaction is completed.
5. Cookies and Tracking Technologies
Untame Belize uses cookies and similar tracking technologies to personalize your experience, understand website usage, and improve our services. You can adjust your browser settings to disable cookies, although this may limit your ability to use certain features of our site.
6. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, please understand that no online system is 100% secure.
7. International Data Transfers
As a company operating in Belize and catering to customers worldwide, your information may be processed in countries with different data protection laws. By using our services, you consent to the transfer, processing, and storage of your information outside your home country.
8. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Information used for marketing purposes will be retained until you opt out of receiving further communications.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information and obtain a copy.
- Correction: Request corrections to any inaccurate information.
- Deletion: Request deletion of your information where legally permissible.
- Opt-Out: Unsubscribe from marketing emails by following the instructions provided in those emails.
To exercise these rights, please contact us at the email address provided below.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Untame Belize
Email: info@untamebelize.com
Phone: +501-672-5281